IATA: Landing global absence visibility
The International Air Transport Association (IATA) adopted edays’ absence management solution to replace a system that wasn’t ready-made for tracking and consolidating absence data from across the world.
OVERVIEW
IATA operates on a global scale, working across 56 countries and acting as the trade association for the majority of the world’s airlines.
As you can imagine, tracking employee absences of all types over so many different territories worldwide represents a huge administrative challenge, and requires a solution that is able to provide overviews, reporting, and accommodate the variety of regulations for each country.
Rolling edays out at IATA
THE CHALLENGE
Before deploying edays, IATA was using another online tool.
However, the system was not specifically designed for absence management, and, furthermore, it wasn’t being used in a number of countries. The lack of a global outlook meant that it took considerable time for a central team to obtain and collate all of the necessary absence information to report to IATA management.
Liia Rikson
HR Technology Manager
We were using an online system, but it wasn’t easy and intuitive for our employees and managers because it wasn’t an absence management tool – it’s mainly known on the market as a ticketing tool. Some of our locations weren’t using it at all. That’s why it was a lengthy challenge when it came to data and reporting!
THE SOLUTION
IATA needed a joined up approach.
IATA embarked on a full scope Cornerstone OnDemand deployment journey. Cornerstone partnering with edays presented an opportunity to deploy its global absence management system.
In particular, the tool would be used to collate and track absence data globally, simplify leave booking processes for employees, and give full visibility to the managers, HR, and IATA management.
THE IMPACT
After the implementation of edays’ global absence management solution, IATA is reaping the benefits.
For a global company, having a global tool has been paramount to enhancing, in particular, the visibility aspect of tracking and managing absences. Not only is it simple for employees to book absence and leave, but there is also visibility for managers and teams, which makes it easier to agree on work schedules.
For the system admins, the solution has allowed managing different leave types on different country templates effectively taking into account specific local requirements for absence bookings and approvals. The reporting functionality has also helped with sharing data with payroll teams. The IATA HR team is impressed with the edays support team, who have been on hand to respond to queries, and supported the implementation every step of the way.
CASE STUDIES
