PharmaLex: Transformative absence management for a global organisation
PharmaLex is a global provider of specialised services for the pharmaceutical, biotech, and medtech industries.
OVERVIEW
PharmaLex is a global provider of specialised services for the pharmaceutical, biotech, and medtech industries, helping clients navigate complex regulatory environments.
With over 3,000 employees across 30+ countries, PharmaLex supports their clients in bringing safe and effective healthcare products to market.
Within the UK, PharmaLex had limited absence management functionality that was held within their finance solution. With an urgent need to replace the legacy system during a broader technology transition, they turned to edays to help transform and future-proof their absence management.
Rolling edays out at PharmaLex
THE CHALLENGE
Before implementing edays, PharmaLex relied on the absence management functionality embedded in their ERP finance system.
However, as part of a large-scale technology transformation, this system was being phased out, and HR needed a modern, dedicated solution delivered to a tight deadline.
The previous tool was a little cumbersome and lacked crucial features, forcing manual workarounds for tracking sickness records, medical certificates, and employee absences. Line managers had little visibility, and the HR team had to regularly supply ad hoc data.
Annie Vick
Payroll & Benefits Manager
The old system didn’t have the functionality, so managers weren’t aware of the return to work forms, the certificates, the medical certificates… it was all done as a very manual process. They didn’t have the history of their employees’ sickness that they have now.
THE SOLUTION
With a tight deadline, PharmaLex selected edays mainly thanks to our rapid implementation window.
They also liked the intuitive design, and seamless compatibility with other systems in their growing tech stack, including Workday.
edays was rolled out quickly, with support from our onboarding team to help configure the system and manage the data migration. Annie and her team immediately noticed how easy it was to use, and loved the colour-coded view of absences. The difference that edays made to PharmaLex was noticed straight away, by both HR and employees.
Annie Vick
Payroll & Benefits Manager
I really like edays. I’m really happy with it. It’s so user-friendly, so simple to implement, and so supportive. It was the most painless and best supported system implementation I’ve ever done. Everybody who I have onboarded onto the system have all said how great they find it and how easy it is to use!
THE IMPACT
Since rolling out edays, PharmaLex has seen big improvements in the way they manage their absence data and support their people managers.
The HR team now has access to real-time, automated reports and can schedule updates weekly or monthly without manual processes, freeing up critical resources. People managers also now have visibility of their teams’ absences, medical documents, and entitlement balances, supporting better and more proactive people management.
Annie Vick
Payroll & Benefits Manager
It gives me all the absence data I need to monitor for payroll, and the reports are great. They’re scheduled, so I don’t have to keep remembering to run them; that saves me at least half an hour every week.
Literally from the get-go, it’s been absolutely brilliant. I like the way it’s developing as well. edays just makes it easier for people to do their job!
CASE STUDIES
