Lambert Smith Hampton: Increasing occupational health referrals with absence intelligence
Lambert Smith Hampton, one of the UK and Ireland’s leading property consultancies, first approached edays to improve the wellbeing of their workforce and optimise the running of their HR department.
OVERVIEW
Lambert Smith Hampton is a leading UK commercial and residential real estate consultancy and agency, with 32 offices and over 1000 staff.
Lambert Smith Hampton has a network of offices across the UK and Ireland offering the full remit of commercial property consultancy services. However, the scope of their operations meant that there was significant demand on their HR team, and manual processes were putting a strain on operations.
Rolling edays out at Lambert Smith Hampton
THE CHALLENGE
There was no recognised HR system within the company, with paper-based processes being predominately used to track leave.
This left Lambert Smith Hampton open to issues such as staff shortages, over or underpayments, and new joiners or recent leavers being allocated the incorrect amount of leave. Due to this, Lambert Smith Hampton’s management team was unable to properly understand absence trends that would have been generated by tracked data.
Consequently, they felt that they were potentially missing behaviours that would have allowed the HR team to refer colleagues to occupational health.
THE SOLUTION
To tackle these challenges, Lambert Smith Hampton decided to work with edays on the project to transform their absence processes.
Lambert Smith Hampton needed to implement a self-service absence platform for their work which would help their HR team identify staff shortages and over or underpayments, whilst empowering employees to take ownership for their absence records.
They also wanted to ensure all unwell workers were being paid fairly by reporting on sick days/pay correctly, as well as gaining insight into absence trends and patterns. This would allow them to refer more colleagues to occupational health and improve employee wellbeing.
Kiran Sahota
Finance Business Partner
edays has up-skilled members of staff by giving them an increased ability to manage their workforce through a system at their fingertips, and has been a fantastic support to our organisational priorities of colleague wellbeing and health in the workplace.
THE IMPACT
edays replaced the legacy HR processes that Lambert Smith Hampton had in place across their business, with immediate impact.
Implementing edays and replacing the paper system meant that colleagues could make their requests quickly and efficiently, with prompt responses from line managers. Thanks to oversight of when employees are going to be off, they are also able to make much smarter resourcing decisions.
edays have to helped Lambert Smith Hampton to increase unpaid leave deductions by 164% – this has equated to significant payroll savings as they are now reporting on sick pay correctly. In the same time frame, LSH’s Company Sick Pay (Contractual) has reduced by 36%.
Since implementing edays, LSH have also seen a 20% increase in referrals to their Occupational Health Provider and a 10% increase in flexible working arrangements which have helped support individuals with their wellbeing and work-life balance.
Kiran Sahota
Finance Business Partner
The insights we’ve secured from the data edays generates has been transformational in how we as a company view the role of HR as well.
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