Approved sub-processors
We engage with sub-processors to deliver the edays application and support services for our customers.
What is a sub-processor?
A sub-processor is a third-party supplier engaged by edays to perform certain data processing tasks that allow for the delivery of the edays application and support services to its customers.
Supplier approval
edays has implemented a strict supplier approval process as part of achieving ISO 27001 and our commitment to GDPR compliance. All suppliers that will perform sub-processing activities must have contracts, privacy policies, and confidentiality agreements reviewed prior to engagement to ensure suppliers meet the needs of e-days customers and GDPR regulations. Suppliers will also be expected to complete a security assessment that is reviewed against e-days own policy documentation. edays will never appoint a sub-process for any other reason than to provide our contracted service to you.
List of sub-processors
Microsoft Corporation
Service location
UK
Type of service
Cloud Hosting Platform
Data usage overview
We use the Azure cloud platform for compute and storage in relation to our software and service
Freshworks Inc
Service location
Germany
Type of service
Support & Ticketing Application
Data usage overview
We use Freshdesk to receive and manage support tickets from edays application users
ChurnZero
Service location
Ireland
Type of service
Customer Success Management Application
Data usage overview
We use ChurnZero to analyse application usage and help ensure our clients are getting the most out of our software
Brevo (Formally SendInBlue)
Service location
France
Type of service
Transactional Email Delivery Platform
Data usage overview
The edays application sends out notifications via emails. We use the Brevo platform to send these emails and monitor delivery rates